Concierge/Receptionist (Part-Time Sat & Sun 8am - 2pm) | Receptionist in Clerical Job at Montereau in Tulsa OK | 7116703225

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Concierge/Receptionist (Part-Time Sat & Sun 8am - 2pm)

Location:

Tulsa, OK

Description:

Montereau's vision is to promote longer, healthier, and happier lives by revolutionizing the way people age. We are seeking creative individuals who are committed to valuing, supporting, and uplifting the lives of older adults and those who care for them.Montereau is currently seeking a part-time Concierge for our Health Center desk. This position will work Saturday & Sunday from 8:00am - 2:00pm . Position Summary Montereau Health Center Concierges maintain a welcoming environment for residents, visitors and staff by providing professional management of the building entrance and concierge desk by demonstrating the highest level of customer service in a manner consistent with the Montereau mission, vision and values. Essential Functions : Assure that the Independent Living (IL) entrance and concierge desk is managed in an efficient, professional manner so that access is monitored and all residents, visitors, staff, and contractors are greeted courteously and announced and/or directed appropriately; all inquiries are responded to accurately and completely; incoming calls are screened and routed timely or clear, concise messages are taken when required; problems are assessed and resolved or referred to leadership as required. Complete accurately and timely various assigned administrative reports to assure information regarding IL residents is communicated in a manner that facilitates Montereau operations. Responsibilities include: process and log cash receipts; generate daily Flash Report; track IL residents while in the Health Centers or hospital; assure daily that new residents and discharges are accurately reflected in the Answers on Demand (AOD) software, SARA System, PM Worx and resident directories and current resident information is provided to pertinent departments. Continuously monitor emergency systems for IL residents, including the fire panel and emergency call system (pendants, pull cords and smoke detectors) and work closely with Security and Wellness Nurse to assure immediate response to any resident situation or contact appropriate emergency services as required. Provide a wide variety of support to the staff and residents to assure the highest level of individualized customer service, including such activities as: receiving packages or flowers and contacting residents for pickup, entering maintenance and housekeeping work requests and advising residents of schedule changes, handling guest suite reservations, taking resident absence notifications, coordinating transportation requests, etc. Support Montereau's marketing efforts to maximize resident occupancy by obtaining information from prospective residents inquiring about the community and contacting Marketing with prospect information. Sort and process resident and staff mail on a daily basis for expedient delivery. Other Functions : Monitor surveillance and access control system, including programming of resident key fobs. Coordinate communications related to resident deaths and securing the associated residence. Perform other related functions as required or as assigned. Position Requirements : Experience: A minimum of 3 years of experience in a customer service or administrative position is required Previous experience working with older adults or in a healthcare setting is preferred Education/Certifications/Licenses: High school diploma or an equivalent combination of education, training and experience is required Job Specific Knowledge, Skills, and Abilities: Intermediate level computer skills in MS Office, including Word, Excel and Outlook and ability to learn new software systems Solid problem solving and decision making skills Strong interpersonal skills and understanding of quality customer management and service Strong verbal communication skills to effectively address issues and concerns with diverse populations while showing compassion and empathy Ability to effectively interact with a diverse leadership team, staff, residents, and third party associates, including vendors, providers, and visitors Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact and diplomacy Physical Demands: In order to accomplish the essential functions of this position, the following are required: An extensive amount of sitting, with an occasional amount of walking, standing, kneeling, bending at the waist, and reaching above the head and shoulders Ability to occasionally lift and push up to 25 pounds Frequent use of ordinary communication, including normal levels of hearing and vision, including both near and far seeing, color discrimination, field of vision, and depth perception Ability to use a computer, telephone, or other office equipment for an extensive period of time Working Conditions: This position performs work primarily indoors within a shared office environment with a great deal of interruptions and foot traffic. Mental and Emotional Requirements: This position requires: Understanding and carrying out verbal and written instructions and reviewing/preparing detailed reports and records Moderate use of arithmetic and performing calculations Planning own work activities Working independently or as a member of a team, and the ability to work with limited supervision Routinely working on multiple tasks at the same time, under moderate amounts of pressure for results, with frequently changing priorities and requirements for extreme accuracy Ability to deal with multiple and diverse personalities, continual interruptions, simultaneous and changing priorities, while maintaining a calm and professional demeanor Safety/Security Requirements: Must successfully pass a pre-employment drug test Must successfully pass a criminal background screening Must successfully pass a tuberculosis (TB) screening test Job Posted by ApplicantPro

Company:

Montereau

Posted:

December 26 2023 on ApplicantPro

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Concierge/Receptionist (Part-Time Sat & Sun 8am - 2pm) | Receptionist in Clerical Job at Monte1

Concierge/Receptionist (Part-Time Sat & Sun 8am - 2pm)

Visit Our Partner Website